Having never been to Parkway Fords parts department, I entered the service dept. to find out where parts desk was located. Instead of just giving me directions, a Service Associate escorted me to the Parts Dept personally. There, Parts Associate Darren Workman tried all available ways to get me the part I needed. All though the part was not available immediately, Darren made multiple calls in an attempt to supply my need even through other sources. Both of these associates were friendly and helpful as possible.

I live in Greensboro and will gladly bypass Ford resources in and around Greensboro NC.I have been blown off by other dealerships on a number of occasions concerning mechanical issues.Without fail Parkway shops have validated my complaints and fixed the issue.Parkway hires talented employees.Techs are always very polite.This is a beta test for how well management is.Owners/Employees/Consumers win.If you need to trust a shop...come to Parkway Ford Winston Salem NC.Well worth the commute!

I have been shopping for a pre-owned Crew Cab Truck for 3 months. I have looked and researched online, visited multiple dealerships in Mt Airy, Pilot Mountain, Kernersville, Greensboro, Charlotte and even in the Raleigh area. They all tell you that they are willing to negotiate and that they DO NOT have fixed and firm prices. I text, emailed, called, visited and test drove numerous trucks of every year, make and model. I made offers on many trucks that I thought were, at the very least generous and reasonable. I always got the same answers. The original price was what I was given and FIRM prices, even after being told prices on their lots were negotiable. My offers increased but the salesperson/manager/finance people’s prices never decreased. It was terribly frustrating. Then on an weekday evening, I thought, “Well let see if another Dealership would piss me off”. I decided to take a chance and stopped in at Parkway Ford Lincoln on Peters Creek Parkway. Within 2.5 hours I had inspected 3 pre-owned trucks, drove 2 of them and “actually negotiated a price!” Yes I said “Negotiated A Price”. What a “novel idea” to give the customer some sense of controlling his or her own spending of $20-$30K on anything! Dealers with “No Haggle prices” never consummate any relationships with their customers. Parkway Ford does and genuinely want to sell you a vehicle. They also want you to come back in a few years. They are willing to give you plenty of options, as to how much you want to pay for a vehicle and financing options (comparable to Credit Union rates- pending credit ratings, of course) and will actually work with you. They have restored my faith in large car dealers and I’m greatly appreciative of these two gentleman for taking very little time to put me in a truck. I’ve been looking for a loooooong time. STOP THE MADNESS and just stop by Parkway Ford on Peters Creek Parkway in Winston-Salem. Save yourself some hassle and lower your blood pressure. Ask for Chris or Bob. You will not be dissatisfied. I actually witnessed it firsthand.

I came into the dealership to purchase a new car without knowing exactly what I wanted. Virginia Bell sat down with me and helped me find the car that was exactly what I needed and I love it! I have the pride of knowing I'm helping the environment along with significantly cutting my gas consumption. She even took me around and introduced me personally to the managers in every department. I felt treated like a princess! I love my dealership and will never go anyplace else!!!