My 2012 Focus just wouldn't start. All the usual suspects were checked by AAA and ruled out. I had it towed to Parkway on University on 9/2. Blake Frazier was my point person. It turns out I had 2 "computer" issues. I picked it up on 9/8 and I am very pleased with the service and how well Blake kept me informed about how the research into the problems was progressing, I have been a 30 year Honda owner and bought the Focus because I really liked its looks and the reviews were good. My own personal mechanic spoke very highly of the Focus so I decided to give it a try. Now that all is well again, I am eager to rejoin the ranks of happy Ford owners. I am also very happy to know there are highly competent Ford service folks a short distance from my home.

My family and I have purchased vehicles from Parkway Ford and Ed Woods for over 25 years. Briefly, the vehicle my daughter was driving had to be replaced. She got my 2008 Ford Escape, and I bought a 2007 Mazda Miata MX-5 Convertible. We contacted Ed Woods about the car - he had been driving it and knew how great a car it was. When we got to the dealership, the car was ready and had a red bow on it - what a great early Christmas present! I didn't even take a test drive - I knew that if Ed had been driving it - it was good enough for me. The Finance Manager Scott Landres, had the paperwork ready for me to sign when I got there. I was on the road in an hour with my new car. I cannot say enough about Ed Woods who we've purchased multiple vehicles from over the years. No high pressure sales tactics or tricks - a true professional in every sense of the word. He's always gone above and beyond helping us find the car we're looking for. We only take our vehicles back to the dealership when they need service. Drew Hopkins, Chuck Corriher, Kyle Voight, Jason Reale and Aasha Marshall in the Service Department, are all great to work with - they make getting your car serviced on a Saturday morning a little less painful! Very simply - Parkway Ford is the BEST!!

Having never been to Parkway Fords parts department, I entered the service dept. to find out where parts desk was located. Instead of just giving me directions, a Service Associate escorted me to the Parts Dept personally. There, Parts Associate Darren Workman tried all available ways to get me the part I needed. All though the part was not available immediately, Darren made multiple calls in an attempt to supply my need even through other sources. Both of these associates were friendly and helpful as possible.

I live in Greensboro and will gladly bypass Ford resources in and around Greensboro NC.I have been blown off by other dealerships on a number of occasions concerning mechanical issues.Without fail Parkway shops have validated my complaints and fixed the issue.Parkway hires talented employees.Techs are always very polite.This is a beta test for how well management is.Owners/Employees/Consumers win.If you need to trust a shop...come to Parkway Ford Winston Salem NC.Well worth the commute!