2019 Ford F-450SD ROUGHNECK Truck
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I dropped my car off for an oil change. When I went back to pick the car up there was a discrepancy with the bill. Our service advisor Kyle Voigt stepped in and handled the situation without hesitation. Thank you Kyle for everything. Until next time
I came into the dealership to purchase a new car without knowing exactly what I wanted. Virginia Bell sat down with me and helped me find the car that was exactly what I needed and I love it! I have the pride of knowing I'm helping the environment along with significantly cutting my gas consumption. She even took me around and introduced me personally to the managers in every department. I felt treated like a princess! I love my dealership and will never go anyplace else!!!
My 2012 Focus just wouldn't start. All the usual suspects were checked by AAA and ruled out. I had it towed to Parkway on University on 9/2. Blake Frazier was my point person. It turns out I had 2 "computer" issues. I picked it up on 9/8 and I am very pleased with the service and how well Blake kept me informed about how the research into the problems was progressing, I have been a 30 year Honda owner and bought the Focus because I really liked its looks and the reviews were good. My own personal mechanic spoke very highly of the Focus so I decided to give it a try. Now that all is well again, I am eager to rejoin the ranks of happy Ford owners. I am also very happy to know there are highly competent Ford service folks a short distance from my home.
I live in Greensboro and will gladly bypass Ford resources in and around Greensboro NC.I have been blown off by other dealerships on a number of occasions concerning mechanical issues.Without fail Parkway shops have validated my complaints and fixed the issue.Parkway hires talented employees.Techs are always very polite.This is a beta test for how well management is.Owners/Employees/Consumers win.If you need to trust a shop...come to Parkway Ford Winston Salem NC.Well worth the commute!
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